Our CSI Approach
Our Continual Service Improvement (CSI) Process focuses on continuously realigning our services to the changing business needs. In our CSI process, we look for ways to improve process efficiency and cost effectiveness via the below steps -
Discover
Collect and analyze operational data
Identify issues / gaps
Categorize issues / gaps
Recommend
Identify solution to the issues / gaps discovered
Analyze long term and short term cost and other benefits
Ideate and recommend the solution to the stake holders
Plan
Create Service Imporevement Plan
Obtain sign-off from the stake holders
Schedule Service Improvement Plan Implementation
Execute
Execute transformation
Measure progress
Validate the metrics
